Frequently Asked Questions
Trees
Can we cut our own tree?
No, this is not a service we offer, but that's because most of our home grown Christmas Trees are already cut and standing on spikes, this allows you to look round the tree to choose the perfect one for you. Our trees are harvested throughout the season to ensure that our customers get only the freshest trees.
What types of tree do you sell?
We sell the traditional Norway Spruce, Nordman Fir and several varieties of Pot Grown trees. You can find more details about our Christmas Tree varieties here.
Will you run out of trees if I buy my tree closer to Christmas?
As we grow the trees ourselves we are able to cut our home grown Christmas Trees up to Christmas Eve so we'll never run out! However there won't be as many trees to choose from at that stage so for the biggest choice don't leave it too late.
Which type of tree does not drop its needles?
Nordman Fir trees are much better at holding their needles if looked after well and watered regularly. For Hans' tips on how to look after your tree see here.
If my tree doesn't fit in the car do you deliver?
Cranleigh Garden Services deliver trees locally on our behalf. You will need to organise that with them on the day or ahead of time if you know your tree will be too long for your car. You can find contact details for Cranleigh Garden Services and prices on their website. Delivery can only be arranged for trees from Santa Fir Christmas Tree Farm, not our other locations.
How long does it take to grow a 6ft Christmas tree?
It can take 10yrs to grow a 6ft Nordman Fir tree.
Is it true that I have to water my Christmas tree?
Yes, it is very important to water your tree regularly and keep it away from radiators and direct heat. For more information on how to care for your tree check out Han's tips.
Opening Times
Are you open late any evening and to what time ?
We are open late on some Fridays in December, see here for details.
Attractions
Are there any shops there where we can buy Christmas Decorations?
There is a decorations shop at the farm in Shamley Green and a smaller one at Van Arnhem Nursery in Godalming. See here for details.
Do you have a Santas Grotto?
Father Christmas will be at the farm on the weekends. For days and times you can visit Santa, click here.
Do you charge entry to the farm?
No it is free to visit the Christmas tree farm and the parking is free.
Do I need to book?
There is no need to book for the farm or for Father Christmas.
Can we feed the reindeer?
Unfortunately you must not feed our reindeer as they are on a strict diet any any changes can make them very sick. please see our update on our reindeer here
Other
Can we bring our dog?
Dogs are very welcome, but must be kept on a lead please, also please ensure you pick up any poop!
Do you take credit cards?
We accept all major credit cards as well as cash. We do not accept diners cards.
How do I find you?
Santa Fir Christmas Tree Farm just outside Shamley Green towards Cranleigh on the Guildford Road.
We also have 1 other locations in Surrey: Van Arnhem Nursery (Nr Godalming).
Little Place Farm, our Kent location is near Hartlip. See the location pages for maps and addresses.
Do you have parking?
All our locations have free parking.
If we have not answered your question above please do not hesitate to contact us on Facebook, on the phone: 01483 271770 or email us at [email protected].